Refund Policy

Last updated: October 1, 2025

Overview

At AzbSoft Services, we strive to ensure complete satisfaction with our products and services. This refund policy outlines the terms and conditions for requesting and receiving refunds for our various offerings.

Refund Eligibility

Eligible for Refund

  • • Unused subscription time
  • • Service unavailability
  • • Technical issues from our end
  • • Billing errors

Not Eligible for Refund

  • • Used services or completed work
  • • Customized solutions
  • • After 30 days of purchase
  • • Violation of terms of service

Refund Process

1

Submit Request

Contact our support team with your order details and reason for refund

2

Review Process

Our team will review your request within 2-3 business days

3

Decision & Processing

If approved, refunds are processed within 5-7 business days

Types of Refunds

Full Refund

Complete return of payment for eligible cases

Partial Refund

Proportional refund based on usage or circumstances

Credit Refund

Service credits for future use

Refund Timeframes

  • Standard Services

    Refund requests must be made within 30 days of purchase

  • Subscription Services

    Prorated refunds available for unused subscription periods

  • Custom Projects

    Subject to project-specific terms outlined in the contract

Contact Us

If you have any questions about our refund policy or need to request a refund, please contact us at:

Email: refunds@azbsoft.com

Phone: +1 (555) 123-4567

Support Hours: Monday - Friday, 9:00 AM - 6:00 PM EST